Our courses run throughout the year in accordance with our published term dates. All term dates and details are available on our website: www.pollywiggleswimschool.co.uk When signing up to your swimming lessons for the first time, details of the courses you are booked onto, the dates and times during the first term and the venue will have been agreed with you in advance.

Changing Class Times and Venues

As time progresses you may find your class size reducing (as parents return to work etc.). Once a class has become too small to function properly we will need to merge it with another. We try to keep class times as similar as possible but unfortunately cannot always guarantee this. If the merger of your class with another results in a change of your class dates, times or venue, we will endeavour to give you as much notice as possible but as a minimum you will be notified of this around the mid-point of each term when we send you a re-booking email.

Should you need to swap pools we’ll do our utmost to accommodate you, but unfortunately cannot guarantee it. Please note that you will need to have completed your current course before swapping over.


When you sign up to your course, your space will not be guaranteed until we have received payment in full for the whole term. Payments for lessons can be made by cash, or by bank transfer to Pollywiggle Swim School, Account No 09736081 Sort Code 09-01-29

Refunds and Cancellations

Although the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Polly Wiggle Swim School, when you first become a Polly Wiggle Swim School client, you may cancel your contract with Polly Wiggle Swim School within 7 days of the date you received a copy of these Terms and Conditions and we will refund your money . As a new Polly Wiggle client you have the right to cancel at any time prior to 14 days before your first course begins and we will refund your money.

Should you cancel within 14 days prior to the commencement date (up to 5.30pm the evening before) we will issue a full refund.

As a new Polly Wiggle client you may also cancel your booking at any time up to the commencement of your third class, Polly Wiggle Swim School will refund the unused balance of your course fees minus a minimum £30 cancellation charge. Thereafter, Polly Wiggle Swim School is under no obligation to refund any part of the course fee.

Pollywiggle Swim School is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course, unless otherwise specified above. We will do our very best to offer catch up sessions on occasions if a suitable space is available, however this is not guaranteed.

In the instance that a pool cannot be used in the short term, we will endeavour, where possible, to re-schedule your lesson. In this instance Pollywiggle Swim School is not responsible for any travel expenses incurred. In the event of us having to cancel a lesson we will credit your bank account or issue a cheque within 5 working days of the end of the term.

Where a pool is not available on a longer term basis (in excess of one week), on public health or other grounds outside our control (not including operational issues with the pool), then we cannot be responsible for providing any further lessons to you during that time. If this occurs, and in the event that it is not possible to reschedule the classes, we will either refund the unused balance of your course fees or recompense you in services or refunds in a future term.

Adverse Weather

Pollywiggle Swim School is under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environs are safe and accessible and lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class.

Video and Photography

Whilst the family atmosphere we encourage means that parents, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stops filming should they be asked to do so. We must also adhere to pool rules at individual venues, some of which do not permit the use of such equipment. If this is the case with your pool, we will have informed you separately and ask that you respect their policy. In all instances the decision of our staff is final.

On occasions Pollywiggle Swim School may, video record or take photos of swimmers in the class, we would like to be able to use these photographs for promotional and publicity purposes and you hereby consent to our sharing any photograph on the internet, on social media or in any other promotional material for marketing purposes.

All Pollywiggle Swim School photography, logos and illustrations are the copyright of Pollywiggle Swim School scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.

Valuables and Jewellery

All property left in changing rooms or on poolside and all property (including prams) left in entrance halls or outside, is left at your own risk. Pollywiggle Swim School cannot accept any responsibility for the loss or damage of any personal possessions. Please remove all jewellery (except wedding rings) before entering the water.

Medical Conditions

You will be asked for any existing medical conditions for either yourself, another carer who may swim in the lessons and the baby booked into the lessons at the end of these Terms and Conditions. You agree to inform us of any changes, including pregnancy, as soon as you are aware of them. All information will be kept strictly confidential.


Should your child or the adult taking your child into the water have, or develop, any known or suspected medical condition, you must please consult your doctor before bringing them swimming and inform our office either via the bottom section of this form or (if at a later date) in writing via email or post. All information received is treated in confidence and with sensitivity.

Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, vomiting, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.

In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.

Our teachers may refuse entry to the pool if they reasonably believe that your child is not well enough to participate.

Nappies and Changing your Baby

Without exception, all babies/toddlers, regardless of age or whether they are potty trained, must wear our double nappy system: either reusable cotton nappy or a disposable paper swim nappy with a Happy Nappy or Neo Nappy on top. We reserve the right to refuse entry to any child who is not suitably attired.

Babies wearing any other attire, including wetsuits or warmers, etc. must still wear a Happy Nappy or Neo Nappy and disposable paper swim nappy.

Always change your baby on the floor using a suitable changing mat. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned. Please take all your used nappies away with you.

Withdrawal of Service

Pollywiggle Swim School may at its own discretion refuse entry to a client to its courses if it is felt that the client’s behaviour or the behaviour of those associated with the client is unreasonable.

Pool/Poolside Health and Safety

No outer footwear or prams should be taken onto poolside or into changing rooms. Please use blue overshoes (if available) or go barefoot if you prefer.

Please always endeavour to shower both yourself and your child before entering the water. Removing body lotions, perfumes etc. before swimming contributes significantly to maintaining water quality.

Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Do not enter the pool until the current class has finished; please always wait to be invited to do so by your teacher. You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. Pollywiggle Swim School reserves the right to ask anyone to leave the poolside at any time. Local age restrictions for spectators may apply and you will be informed of these when booking on.

Always adhere to pool rules at individual venues.

Unfortunately, we can only accommodate one adult in the pool at a time with each child, who must be either the child’s parent or designated carer and over 16 years of age. However, we are happy for other members of your family, friends, or child minders to bring your child to classes. Anyone new to the class must let the teacher know at the beginning of the session, including any health issues, so they can provide the extra help and advice that will be needed.

Should a lesson already be in progress or about to start and have to be cleared on the grounds of health and safety then we are under no obligation to refund the lesson or part thereof.


Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new teacher teaching your class. They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete their assessment process. Unfortunately we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.

Changes to Terms and Conditions

From time to time we may update these terms and conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.



Phone: 07917 697723
Email: info@pollywiggleswimschool.co.uk
Address: 42 The Paddocks, Old Catton, Norwich, NR6 7HD

© Pollywiggle Swim School 2017 All Rights Reserved
Designed and Hosted by Amia Design

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